Help Center
Every link below goes somewhere real. If what you need is not here, write to us and a person will answer.
Is Soul working right now?
Whether publishing, scheduling and the rest are working, capability by capability. No account needed.
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Connect a social account
Add Facebook, Instagram, LinkedIn, YouTube and more, or fix a connection that has stopped working.
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Why a post did not go out
Your notifications show publishing failures and the reason each platform gave.
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Plans, invoices and payment
See your current plan, change it, and download invoices. Payments are handled by Cashfree.
Open Refunds and cancellation
How to cancel, when a refund is available, and exactly how the amount is calculated.
OpenRaise a grievance
Our Grievance Officer, the registered address, and how to escalate a complaint.
OpenPrivacy and your data
What we store, how long we keep it, and how to export or delete your data.
OpenTerms of service
The agreement that governs your use of Soul.
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Still need help?
Soul is run by a very small team, so you will be answered by the people who build it rather than by a script.
Contact Support